No items
My Cart

You have 0 item in your shopping cart.

Welcome to TSD Online!

Returns Policy

Returns
 
The Stable Door wants you to be completely satisfied with your purchase. If you are unhappy with the fit or you feel the product is not what you expected, you may exchange, replace or have your purchase refunded when it is returned in saleable condition with tags still attached. Please read the conditions below.
 
Clearance Items 
 
These items are an end of season stock items and are non-returnable or refundable (excepting faulty goods). Returns should be made within 30 days of delivery. Items can be returned through Australia Post please ensure a tracking service is used. All products must be returned in their original packaging with Tags attached and in as new condition. Please include a delivery note or receipt in the packaging. Also, include a note requesting an exchange or refund and any other information required for the exchange of an item. Products returned within 30 days of delivery will be credited back to you depending on how you have paid for the goods. The cost of shipping will not be refunded.
 
Exchanges
 
We are happy to exchange the product if the wrong size or fit has been chosen. This must be done within 30 days of delivery. If an exchange cannot be done we will refund the cost of the item. Footwear must be tried on a carpeted area before wearing. Footwear that shows signs of wear will not be accepted for a return this includes scuff marks on the soles of boots. Boxes must be protected as they are considered as part of the product. Postage costs for returned items are the responsibility of the sender, not The Stable Door. Item must be returned in perfect condition in The Stable Door original posting package or similar protective packaging. After the item is received a full refund of the item will be initiated. A full refund will be made for the product if it is in untouched condition. There is no refund on postage. Faulty or incorrect goods received faulty goods are deemed those that have a manufacturing fault. Please contact The Stable Door and we will arrange for the goods to be returned and assessed to determine if they can be replaced or can be repaired by the manufacturer. As we realise the inconvenience of having an item become faulty we will do everything we can to expedite this process. Please be aware the item will not be replaced until the faulty item is returned and assessed. If the items are deemed faulty and cannot be replaced or repaired a full refund will be made.
 
R.M.Williams Boots
 
The Stable Door carries a large range of R.M.Williams boots and sizes. When you are selecting your style of boot and size you will be advised it is available for immediate shipping this will mean the boot is in stock and available to ship within 1 - 2 business days. Where on selecting your boot you are informed the boot will take 8 weeks before shipping this is an estimate only. Due to the complexity of boot making, availability of materials and quality control issues the delivery time can change and will be amended accordingly. If this is not suitable you will be offered the option of a refund on boots other than Made to Order Boots.
 
Made to Order Boots
 
Made to Order (MTO) Boots are clearly marked in the Size selection Tab & SKU and description, all other boots are able to be exchanged or returned as above re Exchanges. There are no exchange or returns of Made To Order Boots unless there has been a mistake made by R.M.Williams or The Stable Door. Leather colours and materials may vary R.M.Williams will not accept responsibility for any variations in colour, shade or texture and will not accept returns on this basis. The delivery time of 8 weeks is an estimate only. Due to the complexity of boot making, availability of materials and quality control issues the delivery time can change and will be amended accordingly.
 
 
Returns can be sent to:
The Stable door
264 York Street, Sale
Victoria 3850
 
Phone: 03 51445546
 
Contact Details

E. orders@thestabledoor.com.au

P. 03 5144 5546

264 York Street, Sale Vic 3850.

Follow and Share on Facebook