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Welcome to TSD Online!

Terms & Conditions

Online Purchases
 
The Stable Door provides two secure payment methods. you have the option to use the PayPal system or securely checkout directly on our website using Credit Card Via MIGS (Bendigo Bank).
 
PayPal: Your credit card details will be transacted by PayPal. By placing orders with The Stable Door you accept and acknowledge that credit card details will be transacted through the PayPal system.
 
MIGS: Your credit card details are transacted securely via the Bendigo Bank. The Stable Door does not collect credit card details and your credit card information is NOT stored on our servers.
 
Postage
 
All in-store stock is shipped within 1 to 2 business days. Orders with multiple items will be shipped once all items are available. Items with (Please allow 2 - 4 business days before shipping) & ( Please allow 5 - 8 business days before shipping ) are items we order in on receipt of an order. While we do our best to ship within these times Christmas & Public holidays may delay the shipping of orders. On receipt of your order if it is any delay in shipping you will be notified by Email if this is unacceptable we will immediately refund your order.
 
The Stable Door uses Australia Post regular mail. If you require express or registered mail then you need to request this. The Stable Door does not accept responsibility for lost or damaged items with Australia Post. The only trace we can assist with the recovery of lost goods is to submit a customer complaint to Australia Post requesting a trace.
 
In the event your product has not arrived, you need to contact The Stable Door to discuss a resolution.
 
Overseas Customers
 
Please note: The Stable Door uses Australia Post and Country of Origin Postal Services for overseas shipping. It is the responsibility of the customer to ensure that the correct email and shipping details are given to receive the shipping notification and tracking details of the shipment. We recommend that on receipt of your shipping notice and tracking number that you regularly check the tracking of your shipment especially when it reaches the country of origin Customs and Postal Service. It is the responsibility of the customer to know what Duties and Taxes (if any) are to be paid for importing items into the country of origin.
 
The Tracking number issued can be used with both Australia Post and Country of Origin Postal Service.
 
Returns
 
The Stable Door wants you to be completely satisfied with your purchase. If you are unhappy with the fit or you feel the product is not what you expected, you may exchange, replace or have your purchase refunded when it is returned in saleable condition with tags still attached. Please read the conditions below.
 
Clearance Items 
 
These items are an end of season stock items and are non-returnable or refundable (excepting faulty goods). Returns should be made within 30 days of delivery. Items can be returned through Australia Post please ensure a tracking service is used. All products must be returned in their original packaging with Tags attached and in as new condition. Please include a delivery note or receipt in the packaging. Also, include a note requesting an exchange or refund and any other information required for the exchange of an item. Products returned within 30 days of delivery will be credited back to you depending on how you have paid for the goods. The cost of shipping will not be refunded.
 
Exchanges
 
We are happy to exchange the product if the wrong size or fit has been chosen. This must be done within 30 days of delivery. If an exchange cannot be done we will refund the cost of the item. Footwear must be tried on a carpeted area before wearing. Footwear that shows signs of wear will not be accepted for a return this includes scuff marks on the soles of boots. Boxes must be protected as they are considered as part of the product. Postage costs for returned items are the responsibility of the sender, not The Stable Door. Item must be returned in perfect condition in The Stable Door original posting package or similar protective packaging. After the item is received a full refund of the item will be initiated. A full refund will be made for the product if it is in untouched condition. There is no refund on postage. Faulty or incorrect goods received faulty goods are deemed those that have a manufacturing fault. Please contact The Stable Door and we will arrange for the goods to be returned and assessed to determine if they can be replaced or can be repaired by the manufacturer. As we realise the inconvenience of having an item become faulty we will do everything we can to expedite this process. Please be aware the item will not be replaced until the faulty item is returned and assessed. If the items are deemed faulty and cannot be replaced or repaired a full refund will be made.
 
R.M.Williams Boots
 
The Stable Door carries a large range of R.M.Williams boots and sizes. When you are selecting your style of boot and size you will be advised it is available for immediate shipping this will mean the boot is in stock and available to ship within 1 - 2 business days. Where on selecting your boot you are informed the boot will take 8 weeks before shipping this is an estimate only. Due to the complexity of boot making, availability of materials and quality control issues the delivery time can change and will be amended accordingly. If this is not suitable you will be offered the option of a refund on boots other than Made to Order Boots.
 
Made to Order Boots
 
Made to Order (MTO) Boots are clearly marked in the Size selection Tab & SKU and description, all other boots are able to be exchanged or returned as above re Exchanges. There are no exchange or returns of Made To Order Boots unless there has been a mistake made by R.M.Williams or The Stable Door. Leather colours and materials may vary R.M.Williams will not accept responsibility for any variations in colour, shade or texture and will not accept returns on this basis. The delivery time of 8 weeks is an estimate only. Due to the complexity of boot making, availability of materials and quality control issues the delivery time can change and will be amended accordingly.
 
 
Returns can be sent to:
The Stable door
264 York Street, Sale
Victoria 3850
 
Phone: 03 51445546
Contact Details

E. orders@thestabledoor.com.au

P. 03 5144 5546

264 York Street, Sale Vic 3850.

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